When a workstation is replaced as part of the Workstation Assurance process, you must manually transfer the existing coverage from the original asset to the replacement workstation. This ensures the replacement device is protected for the remainder of the coverage term.
This article guides you through the steps of transferring coverage to the replacement asset.
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What you'll need:
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Initiate the Warranty Transfer
- Access the Lifecycle Manager app after setting up your replacement workstation and transferring all necessary data from the old equipment.
- From the Top Menu bar, click Marketplace > Workstation Assurance.
- Navigate to the Service Requests menu, select the Request status button, and click Get started in the next steps section to initiate the transfer.
Enter Replacement Workstation Details
- On the transfer coverage page, provide details for the replacement workstation:
- Serial Number
- Name
- Manufacturer
- Model
- Confirm the details and click the Complete transfer button. You’ll receive a confirmation that the warranty coverage has been transferred.
Once this process is completed, the replacement will be covered by ScalePad Workstation Assurance, and you can repurpose or dispose of the old asset.