How to open warranty service requests for workstation assets

This article will assist you in the process of opening any warranty service requests on your ScalePad warranty-covered hardware assets through the Lifecycle Manager platform.

How to request service for workstation assets

To get service for workstation assets covered by Workstation Assurance the process follows 4 basic steps:

  1. Navigate to your Warranties page and click the Covered assets tab

  2. Click the Get Service button for the hardware asset

  3. From the Get service form, fill in the relevant details of the service request.

  4. Once the form details are complete, click the Submit service request button

Provide service request details

On the Get Service form, you'll need to let us know the request owner, contact person, what the problem is, and how soon you'll need service.

  • Request owner - Use the drop-down menu to select the person submitting this request from your company.

  • Contact - Select who will be the main point of contact for this service request—your customer, or someone at your company. Fill out their contact details in the form.

  • Service details - Fill in a brief headline of the problem, followed by more details to describe the service request

Workstation

When you are submitting a workstation warranty assurance request, select the type of defect type.

If an accidental damage claim has been made for an asset within the last year, the asset’s warranty will cover manufacturer defects only.

  • Manufacturer defect

  • Accidental damage

Select the I confirm this service request is not related to a software issue before submitting the service request.


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