Minimum standards and warranty coverage

When engaging with clients whose assets fail to meet minimum hardware standards, especially in terms of their age and warranty status, it's important to articulate the circumstances and associated risks clearly if you want clients to take action and change.

This includes highlighting the advantages of keeping their hardware current and warranties active. Benefits such as enhanced performance, minimized downtime, and long-term cost savings should be conveyed for better comprehension and decision-making.

By presenting clients with ScalePad hardware reports, you already provide substantiated recommendations for replacing outdated devices and initiating or renewing warranties on unprotected equipment.

These include recommending hardware upgrades, proposing extended warranties, or suggesting alternative options that comply with minimum standards. Those efforts ensure the longevity and effectiveness of their systems while maintaining client satisfaction.


Warranty coverage notice form

The Lifecycle Manager team has developed what we refer to as a Warranty Coverage Notice, essentially our rendition of a risk acknowledgment form. This editable Word document serves as a template that you can adapt and utilize within your own operations.

The main aim of this form is to drive client action. It serves as protection for you when your client acknowledges and accepts the associated risks in writing. A Risk Acknowledgement Form serves as a prompt for your clients, urging them to either conform to standards by replacing their equipment or purchasing a warranty, or accepting the potential risks of non-action.

Use this Warranty coverage notice to make clients fully aware of the risks they're accepting if they don't upgrade or renew their warranties.

Understanding that a universal solution isn't feasible for every situation, we've made this document accessible for download on our Help Center. Treat this document as a foundation and adapt it according to your distinct hardware standards and the services you've pledged to deliver to your clients under your master services agreement. Whether you choose to call it a Risk Acknowledgement Form, a Warranty Coverage Notice, or another suitable title, ensure that it accurately represents your organization's ethos and values.

Take action now by downloading our Warranty Coverage Notice to ensure your hardware and services meet established standards and protect your organization from potential risks.

It is advisable to have the form endorsed by an executive or board member from the client organization. This requirement elevates the issue, invariably prompting a conversation. Such conversations are instrumental in driving action as even clients with minimal interest in IT are typically reluctant to approve an unidentified risk. We encourage you to adapt this process to your specific needs and circumstances to reap its full benefits.

Take action now by downloading our Warranty Coverage Notice to ensure your hardware and services meet established standards and protect your organization from potential risks.

Download Warranty Coverage Notice