An ideal Lifecycle Manager integration setup

As the Introduction to integrations article mentions, we strongly encourage you to connect multiple integrations into Lifecycle Manager to create a complete picture of your assets and make sure you have the most accurate data for your reports.

Updated warranty information can be automatically pushed back into your remote systems through Lifecycle Manager. We recommend enabling Two-Way Sync for all possible integrations to ensure warranty dates (purchase and expiration date) shown in Lifecycle Manager sync back into applicable fields in your remote systems, as explained in the Introduction to Two-Way Syncing article.

We don't recommend any integration in particular, but an ideal Lifecycle Manager integration setup looks like the following:

  1. RMM: Remote Monitoring and Management tools (RMM) are critical to have integrated with Lifecycle Manager as they are the only type of integration to provide us with hardware and software data.

    RMMs usually only sync actively managed agents (and their installed software) to Lifecycle Manager e.g. workstations, servers, and VMs (i.e. anything with an OS)

    By integrating an RMM with Lifecycle Manager, you are able to:

    • Software Asset Management

    • Our high-risk and software modernization Insights

    • Software modernization Initiatives, and add them to Roadmaps and Scorecards

    • Syncing unique data like RAM and Storage to be used in personalized Insights

  2. PSA: While an RMM integration can only sync actively managed agents into Lifecycle Manager, a Professional Services Automation tool (PSA) can sync every type of hardware asset managed by you.

    PSAs have much more flexibility in the sync than RMMs, meaning they can sync every type of asset into Lifecycle Manager e.g. workstations, servers, VMs, VMWare hosts, SANs, imaging, networking, mobile

  3. Documentation Tool: These integrations provide the same benefits as a PSA integration with the added benefit of having its information prioritized over other integrations.

  4. Networking and BDR: You will need to add any relevant Networking or BDR integrations to help us obtain warranty lookups for those vendors. Once we have these lookups, we can sync those dates back to your integrations.

    The currently available Networking and Business Disaster Recovery tool (BDR)

    integrations are as follows:

    1. Cisco Smart Net

    2. Datto BCDR

    3. Meraki

    4. Barracuda Cloud Control

    5. Sonicwall

As long as the exact same assets are syncing from these integrations, you won't ever be charged twice for the same asset. A matching serial number or MAC address of an asset is used to group records together into one asset.

For more information about how we prioritize data when it's syncing from more than one integration, see How we prioritize data from your integrations.

If there is a key integration partner that you would like to see support for, please navigate to Product Ideas and tell us which integration partner or tool you would like to see added. The Navigating the Iceberg: Understanding the Product Ideas Process article outlines the product idea submission process.

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