How to adjust your ConnectWise RMM sync settings

You can use this article to adjust any sync settings for your ConnectWise RMM integration in ScalePad Lifecycle Manager.

Navigate to Integrations, and select ConnectWise RMM.

Enable Two-Way Sync

These dates are queried by Lifecycle Manager and written back into ConnectWise RMM.

  1. Under Enable Two-Way Sync Fields, select the appropriate boxes to enable Two-Way Sync for these fields

  2. When you're finished, click ConnectWise RMM Setup.

Sync assets without serial numbers

While we're unable to perform warranty look-ups on hardware assets without serial numbers, there is value to add these assets to your Lifecycle Manager account.

Although we don't perform warranty lookups directly on assets without serial numbers, you're able to manually enter end dates for them and we do report on their OS status too.

We always recommend having all assets synced to your account to ensure you have a complete picture of your assets under management. This ensures that every team member has the full insights needed to consult and service each client effectively.

Additional value

  • reporting on all of your managed assets

  • possible software insights information (depending on the integration)

  • the surfacing of critical issues and alerts

  1. Select the Include Devices Without Serial Numbers box

  2. Click Save ConnectWise RMM Setup.