To set account-level warranty coverage settings, navigate to account settings by clicking Account Settings under the gear icon and clicking the Warranty coverage menu option.
When adjusting your Warranty coverage cart settings, you set your defaults for Markup, Coverage length, and Service level agreement for each type of hardware asset.
You can also configure client warranty coverage settings for specific clients.
Setting warranty cart defaults
Warranty Cart settings
For each hardware asset type, you can set specific settings for:
- Markup percentage - You can establish individualized settings for the markup percentage, according to your particular pricing requirements or strategies, for each type of hardware asset.
- Coverage length - You can define settings for coverage length (up to three years) specific to each hardware asset type. By establishing unique coverage durations based on your specific requirements or policies, you can tailor the coverage length to align with the characteristics, warranty terms, and customer expectations of each hardware asset type. This allows you to manage warranty periods, ensure appropriate support, and meet the needs of your clients for each particular hardware asset type.
- Service-level agreement option - You can set the service-level agreement (SLA) specific to each hardware asset type. You set distinct parameters with clients and in doing so, you can define unique response times, resolution targets, and support commitments for each hardware asset type. This allows you to tailor the SLA to match the specific needs of each hardware asset type, ensuring that your clients receive the appropriate level of service and support.
All workstations are covered under our Workstation Assurance product which is an advanced exchange warranty model with accidental damage coverage included. See the Workstation Assurance Overview article for more information.
Set the replacement threshold days before the expiration date
Due soon for warranty coverage
Set the number of days prior to your hardware assets' expiration date, to be recognized as "Due soon" for warranty coverage.
- 90 days
- 120 days
- 180 days
- 1 year
The Due soon for warranty coverage is reflected in Covered Assets. Only assets with an expiring warranty, provided by the ScalePad Marketplace Team, will show up within the number of days specified.