This article provides instructions on how to integrate Freshservice to Lifecycle Manager.
Prerequisites
Before proceeding with the integration, please ensure the following requirements are met:
- Manage Integrations Permission: Verify that the Manage integrations permission is enabled for your ScalePad Hub account.
- Administrator Credentials: Confirm that you have Administrator user credentials for your Freshservice account.
Integration steps in Freshservice
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Sign in to Freshservice
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Go to Profile Settings
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Generate an API Key
For the integration to sync properly, please ensure the user you use to generate the API Key is a full-time agent.
Integration steps in Lifecycle Manager
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Enter your Hostname and paste in the API Key on the add integration page
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Click the Connect now button.
When you click Connect now, Lifecycle Manager performs a full sync. When finished, you'll be able to view your hardware assets in your account.