Freshservice integration instructions

This article provides instructions on how to integrate Freshservice to Lifecycle Manager.

Administrator user credentials for Freshservice and Lifecycle Manager or member permissions of Manage Sync Settings selected are required to add an integration to Lifecycle Manager.

Integration steps in Freshservice

  1. Sign in to Freshservice

  2. Go to Profile Settings

  3. Generate an API Key

    1. Note: For the integration to sync properly, please ensure the user you use to generate the API Key is a full-time agent.

Integration steps in Lifecycle Manager

  1. Enter your Hostname and paste in the API Key on the add integration page

  2. Click the Save Freshservice Setup button.

When you click Save Freshservice Setup, Lifecycle Manager performs a full sync. When finished, you'll be able to view your hardware assets in your account.

What's next