Freshservice integration instructions

This article provides instructions on how to integrate Freshservice to Lifecycle Manager.

Prerequisites

Before proceeding with the integration, please ensure the following requirements are met:

  • Manage Integrations Permission: Verify that the Manage integrations permission is enabled for your ScalePad Hub account.
  • Administrator Credentials: Confirm that you have Administrator user credentials for your Freshservice account.

Integration steps in Freshservice

  1. Sign in to Freshservice

  2. Go to Profile Settings

  3. Generate an API Key

For the integration to sync properly, please ensure the user you use to generate the API Key is a full-time agent.

Integration steps in Lifecycle Manager

  1. Enter your Hostname and paste in the API Key on the add integration page

  2. Click the Connect now button.

Freshservice_integration_NEW.png

When you click Connect now, Lifecycle Manager performs a full sync. When finished, you'll be able to view your hardware assets in your account.


What's next