How to adjust your Datto RMM sync settings

Use this article to adjust any sync settings for your Datto RMM integration in ScalePad Lifecycle Manager. Navigate to Integrations, and select Datto RMM.

Enable Two-Way Sync

  1. Under Enable Two-Way Sync Fields, Select the Warranty Expiration box to enable Two-Way Sync for this field.

  2. When you're finished, click Save Datto RMM Setup.

Only sync devices checked-in

This setting will make Lifecycle Manager only sync in hardware assets that have last checked into Datto RMM, within certain time frames.

  1. Select an option from the drop-down menu

    1. Within past 30 days

    2. Within past 60 days

    3. Within past 90 days

    4. All assets (no check-in limit)

  2. Click Save Datto RMM Setup.

Sync assets without serial numbers

While we're unable to perform warranty look-ups on hardware assets without serial numbers, there is value to add these assets to your Lifecycle Manager account.

  1. Select the Include Devices Without Serial Numbers box

  2. Click Save Datto RMM Setup.