Use this article to adjust any sync settings for your Datto RMM integration in ScalePad Lifecycle Manager. Navigate to Integrations, and select Datto RMM.
Enable Two-Way Sync
Under Two-Way Sync, Select the Warranty Expiration Date box to enable Two-Way Sync for this field.
Click Save and sync now to initiate an immediate sync (Or click Save for your new sync settings to apply to the next scheduled sync)
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Note: Currently, the Datto RMM two-way sync only supports write-back for the Warranty Expiration field. Other Lifecycle Manager values, such as device age, purchase date, or custom UDF mappings, are not supported for write-back at this time. |
Sync assets without serial numbers
While we're unable to perform warranty look-ups on hardware assets without serial numbers, there is value to add these assets to your Lifecycle Manager account.
Select the Sync assets without serial numbers box
Click Save and sync now to initiate an immediate sync (Or click Save for your new sync settings to apply to the next scheduled sync)
Limit sync to checked in assets
Selecting this checkbox and a timeframe from the dropdown menu will limit the sync to include assets that have checked in on Datto RMM within the specified timeframe.
Check the Limit sync to assets checked in within the last checkbox.
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Select an option from the drop-down menu
30 days
60 days
90 days
Click Save and sync now to initiate an immediate sync (Or click Save for your new sync settings to apply to the next scheduled sync)
| Any questions? Reach out to our Lifecycle Manager support team by submitting a support ticket. |
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