Introduction to integrations

Integrations are the fuel that ScalePad Lifecycle Manager needs to perform warranty lookups for you. Data is usually sourced via API from these integrations, but some work differently than others.

Specific integration instructions are located in the relevant integration help section.

Connecting multiple integrations

We strongly encourage you to connect multiple integrations (selecting the 'Plus' icon) if you have them. As your account's data becomes more accurate, our reports become more precise and start including enhanced information.

Adding multiple instances

If you possess multiple instances of a tool, you may find it necessary to add these multiple instances to Lifecycle Manager. You can now integrate multiple instances of the same tool into your Lifecycle Manager account.

There is no limit to the number of integration instances you can add. Adding multiple instances is not supported for the ConnectWise Automate plug-in integration.

For any additional instance of Professional Services Automation (PSA) tools, Remote Monitoring and Management (RMM) tools, Documentation Tools, PSA & RMM all-in-one tools, IT Service Management (ITSM) tools, Networking Tools, Cybersecurity tools, or Backup Tools, follow the integration instructions and add the relevant information.

Our platform does the heavy lifting, which means the reports don't show duplicated hardware assets and even display which devices are coming from each of your systems. We even go as far as helping you identify which hardware assets are duplicated in which systems—useful beyond just warranties.

With multiple integrations added, we calculate the total number of hardware & software assets synced from each data source and display this information as follows:

  • Total Synced: Total number of hardware & software assets detected from integrations

  • Total Assets: Total number of unique assets de-duplicated across integrations. This is based on unique serial numbers; meaning only the true number of Hardware and Software assets having their lifecycles managed with Lifecycle Manager are in your account. The Total Assets number counts toward your asset count tier.

Data in your remote systems - Lifecycle Manager never creates or deletes assets in a connected integration. In fact, by default, Lifecycle Manager is 100% read-only.

If Two-Way Sync is enabled, we will propagate purchase/expiry dates if the warranty dates were obtained from the OEM. When this happens, we only update existing hardware assets that are syncing with Lifecycle Manager and have serial numbers on file.

Integration sync log

Integrations Sync Logs provide relevant information an Integrations Manager would require to efficiently connect, manage, and troubleshoot their integrations.

The Connected Integrations table provides information on the last sync and the status of that sync. Statuses include:

  • Syncing Now

  • Successful

  • Failed

  • Scheduled

  • Needs attention

To access the Integrations sync log, click the Explore button on the right-hand side of the Connected Integrations table for each specific integration.

If there is a key integration partner that you would like to see support for, please navigate to Product Ideas and tell us which integration partner or tool you would like to see added. The Navigating the Iceberg: Understanding the Product Ideas Process article outlines the product idea submission process.

Additional articles to read