After service request submission

Immediately following your submission, you'll be presented with a request confirmation page, along with a summary of your service request.

Phone contacts for urgent issues - Once you submit your service request, you'll be presented with a region-specific phone number in case your request requires immediate attention.

We provide the phone number after submission to ensure all necessary parties already have the information on-hand when you call in.


Emails received following your submission

Here is every email you should receive after submitting your service request:

  1. You will receive a confirmation email from our ScalePad Warranty Services Team, confirming a ticket has been opened.

  2. Within minutes, you’ll receive a second email containing your unique ticket number.

  3. A member of our ScalePad Warranty Services Team may reach out to you in a new thread if further details are required about your request.

  4. When the ticket is resolved, you’ll receive a confirmation email to let you know the ticket has been closed.

    1. If you submitted a Workstation Assurance service request, you’ll receive an email advising, once you have received the replacement, that our shipping partners will send out a return label to ship back the old asset.

Once you’ve received your replacement, See Transferring warranty coverage to a replacement workstation to ensure coverage is transferred to the replacement workstation.


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