Opening Infrastructure Protection service requests

This article guides you in opening warranty service requests on assets covered through Infrastructure Protection through Lifecycle Manager.

Step-by-Step Guide to Submitting a Service Request

To get service for hardware assets covered by Infrastructure Protection, follow the steps below to get the service you need:

  1. Access Covered Assets: Navigate to your desired coverage type page
    1. Marketplace > Infrastructure Protection
  2. Click the Covered assets menu
  3. Click the Get Service button for the hardware asset
  4. Fill Out the Service Request Form: Complete the form with the necessary details. On the Get Service form, you'll need to let us know the request owner, contact person, the problem, and how soon you'll need service.
    1. Request owner - Use the drop-down menu to select the person submitting this request from your company.
    2. Contact - Select who will be the main point of contact for this service request—your customer, or someone at your company. Fill out their contact details in the form.
    3. Service details - Fill in a brief headline of the problem, followed by more information to describe the service request. Select the type of service you require:
      1. On site - 4-hour response
      2. On site - Next business day response
      3. Parts only - Next business day response
  5. Submit the Request: Once all details are filled in, click the Submit service request button.
  6. Follow-up phone numbers - After submitting your service request, a pop-up is displayed with service call phone numbers so you can always follow up on your urgent requests.

Once your service request is submitted, you will hear back from the Marketplace Team.

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