About our ScalePad Marketplace Team

When you buy Infrastructure Protection through Lifecycle Manager, it is managed by our ScalePad Marketplace Team. 

We use a meticulously-vetted global network of logistics providers for supply chain/parts management, combined with expert field engineers for the on-site service. On-site service is provided by a contracted service provider partner, ensuring professional and timely support.

  • Our US-based help desk is staffed 24/7 with Level 3 engineers to provide analysis, triage, and to dispatch engineers and parts.

  • Many of our engineers have been doing this for over 20 years.

  • Our network is 1000+ employees strong, supporting 300,000+ devices in 10,000+ data centers.

Terms of service

For all the fine print on Infrastructure Protection, please see our ScalePad Infrastructure Protection Terms of Service.

For all the fine print on Workstation Assurance, please see our ScalePad Workstation Assurance Terms of Service.

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