Infrastructure Protection allows you to extend warranty coverage for your clients' critical server and networking assets. This reduces unplanned hardware costs and ensures timely service response in case of equipment failure.

This article will guide you through the process of purchasing infrastructure protection for your clients.

Step 1: Navigating to the infrastructure protection cart

1. Hover over Marketplace in the top navigation bar of Lifecycle Manager.
2. Click Infrastructure Protection.
   
    
3. Select the client whose assets you would like to purchase coverage for.
   

Step 2: Set Coverage Options

1. Choose a hardware type: Servers or Network
2. Select the coverage duration: 12, 24, or 36 months
3. Check the box next to Co-Terminate to align the warranty end dates. This will ensure all warranties purchased in this order expire at the same time as the one furthest in the future.
4. Enter a Markup Percentage to calculate your client pricing and profit.
   

Step 3: Filter and select assets

1. Use the filters and search box at the top of the asset list to narrow your view of eligible assets.
   1. Select/Deselect all - Select all eligible assets for coverage.
   2. Selected items - Only show assets that you have selected from the list.
   3. Out of warranty assets - Only show assets where the warranty is expired.
   4. Assets between X and Y years old - Show assets whose age falls into the specified range.
   5. Use the search box to find assets by name, serial number or model.
      
2. Scroll through the filtered list and check the box beside each asset you want to purchase coverage for.

Step 4: Choose service levels

For each selected asset, you have the option to choose a service level. Click the dropdown in the Service column to choose:

• 4 hour on-site response (not available in some locations)
• Next business day on-site response
  

Step 5: Generate a proposal for your client

Generate a proposal PDF to review with your client before placing an order. The Proposal PDF includes selected assets, service levels and pricing with markup included.

1. Click the Download Proposal PDF button in the upper right of the page.
2. Share the PDF with your client to confirm coverage details before proceeding.

A downloadable Sell-Through Kit is also available, containing customizable templates to help demonstrate the value of hardware coverage to your clients.

Step 6: Review and place the order

The total cost to you will be displayed in the bottom left of the screen. This total does not include any markup that was applied. To complete your order:

1. Click Checkout.
   
2. Confirm the assets to be covered and the service level applied to each.
3. Ensure the client name and site address is correct.
   The physical location of the assets is an important piece of information. You need to check the box labeled I certify that the site address is accurate in order to continue.
   
4. Check the box to confirm that the hardware assets are in good working condition. This is a requirement for assets to be eligible for coverage.
   
5. Click Place your order to complete the purchase.
   

Once complete, the selected assets are covered by ScalePad Infrastructure Protection. You can see their coverage status on the Covered Assets page of Lifecycle Manager.