Introduction to Software Asset Management

While ScalePad Lifecycle Manager already ensures your hardware assets are physically sound, Software Asset Management (SAM) provides you with all the necessary software data you need—all at your fingertips. It's easy to access and requires minimal effort to understand.

From office suites to endpoint protection, we've got a continuously expanding list of supported software assets. Integrate your RMM tool to see which software assets of yours are supported by SAM. Lifecycle Manager consolidates multiple data points from your integrations, meaning you are able to access ready-made customer-facing reports, as well as action-driven insights.

Prerequisites for Software Asset Management

In order to enable SAM, you'll need a supported RMM integration with the credentials necessary to view the appropriate data. Once your RMM is integrated, sync in your software assets.

Supported RMM tools for SAM

ConnectWise RMM

ConnectWise Automate REST

ConnectWise Automate

Kaseya VSA

Kaseya VSAX

N-able N-sight


Datto RMM

N-able N-central

Pulseway RMM

Barracuda Managed Workplace RMM

Microsoft Endpoint Manager (Multi-Tenant)

Microsoft Endpoint Manager (Single-Tenant)

Cisco Meraki

SAM with Lifecycle Manager means unlimited software assets

As long as you have a Lifecycle Manager subscription, there's no limit to the number of software assets you can manage. This means your subscription is unaffected by the number of software assets.

Software version reporting - Some integrations have limitations on the reporting on all software build versions. Check the specific integration instructions for any known software build versions reporting limitations.

Clients console

You'll now be able to see a summary of all your clients, showing both hardware and software. See our Discovering client software assets article for more.

Software Summary Report

Similar to our Hardware Lifecycle Report, you have access to client-specific Software Summary Reports. They're available for you to download as a PDF.

Navigate to a specific client, and click the Software Summary Report in the top-right corner of the page. See the Getting started with the Software Summary Report article for more.

Suggest a software provider

If you have connected your RMM tool and would like us to add support for a key software provider, please navigate to Product Ideas and let us know the software provider or tool you would like to see supported. The Navigating the Iceberg: Understanding the Product Ideas Process article outlines the product idea submission process.

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