Optimizing Software Asset Management

Navigating software asset management (SAM) is crucial for ensuring that IT infrastructure is not only equipped with the necessary hardware but also optimized with the right software solutions.  Lifecycle Manager simplifies this process by integrating software asset management into its platform, making it easier to manage and monitor software assets efficiently. This article walks you through setting up and leveraging SAM within Lifecycle Manager.

Introduction to Software Asset Management

Software Asset Management in Lifecycle Manager offers a comprehensive view of software assets, from office suites to endpoint protection. The platform supports a continuously expanding list of software, integrating various data points from your Remote Monitoring and Management (RMM) tools. These integrations enable you to access detailed, customer-facing reports and actionable insights.

Prerequisites for Software Asset Management

Before you can fully utilize SAM, there are a few prerequisites:

  • RMM Integration:
    • Ensure that you have a supported RMM tool integrated with Lifecycle Manager. This integration is crucial as it allows the system to sync and display your software assets accurately.
  • Supported RMM tools include:
    • ConnectWise (RMM, Automate REST, Automate)
    • SuperOps.ai
    • Kaseya (VSA, VSAX)
    • N-able (N-sight, N-central)
    • NinjaOne
    • Datto RMM
    • Pulseway RMM
    • Barracuda Managed Workplace RMM
    • Microsoft Endpoint Manager (Multi-Tenant, Single-Tenant)
    • Cisco Meraki

With Lifecycle Manager, your subscription allows for unlimited management of software assets, which means you can scale your operations without worrying about additional costs related to the number of software assets managed.

Software version reporting - Some integrations have limitations on the reporting on all software build versions. Check the specific integration instructions for any known software build versions reporting limitations.

Utilizing the Software Summary Report

Accessing the Report:

  1. Navigate to a specific client in the Lifecycle Manager.
  2. Click Assets > Software
  3. Click on the Software Summary Report button located in the top-right corner of the client’s page.

This report, similar to the Hardware Lifecycle Report, can be downloaded as a PDF, providing a detailed client-specific overview of software assets.

Clients console

You'll now be able to see a summary of all your clients, showing both hardware and software. See our Discovering client software assets article for more.

Software Summary Report

Similar to our Hardware Lifecycle Report, you have access to client-specific Software Summary Reports. They're available for you to download as a PDF.

Navigate to a specific client, and click the Software Summary Report in the top-right corner of the page. See the Getting started with the Software Summary Report article for more.

Suggesting new software providers

If you have connected your RMM tool and would like us to add support for a key software provider, please navigate to Product Ideas and let us know the software provider or tool you would like to see supported. The Navigating the Iceberg: Understanding the Product Ideas Process article outlines the product idea submission process.

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