Our system requested to update warranty lookup data for some assets in your integration, but our request was rejected.
In rare cases, direct syncs from your RMM to IT Glue can cause Two-Way Syncs to fail. When ScalePad Lifecycle Manager tries to sync warranty dates to IT Glue, they’re immediately overwritten by your RMM dates.
The dates should still populate in IT Glue, but instead of Two-Way Sync, it'll be Lifecycle Manager - RMM - IT Glue.
We are aware of this, but there's no resolution on our end yet. For now, it may be best to archive it.
NinjaOne Two-Way sync of warranty dates
If the custom fields are not created in NinjaOne to enable Two-Way syncing, enabling the associated Two-Way sync options will not update these custom fields by writing back to NinjaOne.
See Configuring NinjaOne accounts to support Two-Way Syncing for step-by-step instructions on how to create custom fields in NinjaOne to enable two-way syncing.
How to resolve incomplete Two-Way Syncs
Sign in to your affected integration(s), and review your sync settings to verify which configuration types and statuses should sync into Lifecycle Manager.
Navigate to the Integrations page of the ScalePad hub and click the green Sync Now icon in the upper right.
Sometimes, clicking Sync Now may resolve the issue.
If the Two-Way Sync issue persists, we recommend opening a support ticket at https://help.lifecyclemanager.com/hc/en-us/requests/new.
| 🎙️ Interested in attending a live Q&A session with our Product Adoption team? Sign up to attend Lifecycle Manager Office Hours and get real-time answers to your questions. |
| Any questions? Reach out to our Lifecycle Manager support team by submitting a support ticket. |
