Getting started with the Hardware Lifecycle Report

Our Hardware Lifecycle Report helps you see a clear summary of hardware assets within a client. You can quickly and accurately check on how many hardware assets are covered under warranty, due soon, or are in need of renewal.

Access the Hardware Lifecycle Report for a client

  1. Navigate to your Clients page

  2. Click into a client

  3. Click the Hardware tab

  4. Click the Hardware Lifecycle Report button on the right-hand side of the page. You'll be prompted with the following report choices to download:

    1. Customized Hardware Lifecycle Report - includes columns and filters selected
    2. Default Hardware Lifecycle Report - includes CPU, RAM, and Storage if selected. 
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Default Hardware Lifecycle Report

You can now add fields included in the default hardware lifecycle report. For default reports that already contain asset name, user, make, serial, model, OS, age, purchase date, and warranty expiration date, you are now able to add the following options to include the following:

  1. CPU - includes model type
  2. RAM - includes total memory for an asset
  3. Storage - includes total storage available for asset

Customized Hardware Lifecycle Report

For added flexibility, you can create a fully customized report. On the hardware console, you can drill down further by filtering data, adding or removing columns, and sorting the data in columns.

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For example, you can create a report for Dell workstations between 3 and 5 years old that do not have a warranty. This report can facilitate a replacement or warranty refresh conversation as it puts the information clients need to see in a format they can understand to make an informed decision.

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Let's dive into the report details

Hardware Lifecycle Reports have a variety of use cases. Update your clients with a quick phone call, or show them the facts in person for an at-a-glance status update of their assets.

We'll go page by page, pointing out the important parts of the default report so you get to know your way around without being overwhelmed.

Cover page

This is an overall summary for your client. The thick, outer circle represents hardware asset status by category. The thinner, inside circle shows OS support status.

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Hardware list page

The device list page acts as a view similar to the Hardware page, but specifically for this client.

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Evergreen / replacement budget page

This page is a sample replacement budget, based on the current status of your supported hardware assets. It can help get your hardware assets back in line with your ALM replacement refresh policy.

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