Digital Maturity Index (DMI)

The Digital Maturity Index (DMI) is a tool designed to help assess and identify areas for improvement. It should create a common language and shared accountability between you and your clients to facilitate data-driven discussions on how to improve their technology outlook.

The Digital Maturity Index (DMI) delivers a clear and concise evaluation for your clients, making it easier for them to understand IT infrastructure assessments. By providing a score of their technology outlook, DMI also facilitates client support for investing in their IT environment, helping them prioritize initiatives and drive transformation.

What are the benefits of DMI?

  • Identify clients with risk in seconds

  • Provides rapid assessments of technology and areas of opportunity

  • Compare clients' relative scores to identify clients that require attention

  • Get client buy-in for investing in their environment

  • Global MSP scores to help identify areas of internal focus

This information is helpful in identifying potential problems and improving the overall IT experience for your clients.

What can I do with this information?

The DMI shows which clients may be facing a suboptimal IT experience. Some clients may be approaching a state where their infrastructure is at risk of failure, and ‌they may require a comprehensive infrastructure overhaul. Meanwhile, other clients may only require minor adjustments or attention to maintain their infrastructure's optimal performance.

  • A DMI is designed to provide easy-to-understand assessments for clients

  • A DMI is only one of several pieces of information used to help identify and take action against critical asset performance issues and risks

  • Objective benchmark of your clients’ environments

  • It's like a credit score for tech (300 - 850)

  • A shared accountability framework for your clients’ environments

Hidden assets, Insights, and DMI - Insights and DMI should reflect a realistic assessment of your client's environment, so hidden assets count towards any applicable insights and your DMI score.

DMI is focused on delivering a dynamic and unbiased score that enables you to benchmark your clients using key productivity and risk factors. A DMI provides an objective assessment of clients against industry standards and instantly identifies risk areas.

When is DMI calculated? - After each sync, all DMIs are updated within minutes.

The DMI scale has a range spanning from 300 to 850, with DMI scores being categorized into five distinct bands.


Where can I find DMI in ScalePad Lifecycle Manager?

A Digital Maturity Index is in three areas on the Lifecycle Manager platform:

  • Strategy dashboard

  • Client console

  • Client dashboard

Viewing critical issues with Insights - See What are Insights? for additional information so you can focus on the next step in addressing critical issues and risk mitigation.

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