By categorizing IT maturity into different bands, DMI provides a structured way to assess technology health across different clients. This article outlines the DMI score range and its implications for IT management.
DMI is a numeric scale ranging from 300 to 850, offering a measure of your client's IT infrastructure maturity. This scale helps identify the strengths and weaknesses of a client's IT environment, providing a clear path for enhancements and better decision-making.
DMI score bands and their significance
DMI scores are divided into five distinct bands, each indicating a different level of IT health and maturity. Understanding these bands can help you tailor your IT support and strategic planning.
Strategy Insights Dashboard DMI
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300 - 579 (Poor)
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These scores indicate critical deficiencies in clients' infrastructure, possibly leading to significant operational disruptions.
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580 - 669 (Fair)
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While there are significant deficiencies, there are also many opportunities for improving these clients' technology experience.
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670 - 739 (Good)
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These scores indicate a generally good infrastructure but highlight notable gaps that need addressing to optimize the client experience.
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740 - 799 (Very Good)
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These scores indicate a very good technical environment thanks to well-implemented IT standards, though minor deficiencies may still exist.
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800 - 850 (Excellent)
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Representing the highest standard, scores in this range have exemplary IT infrastructures with no significant deficiencies.
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Client Dashboard DMI
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300 - 579 (Poor)
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Indicates major deficiencies in the client's IT setup, with a high likelihood of productivity challenges and downtime.
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580 - 669 (Fair)
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Significant deficiencies exist that likely impact productivity and increase the risk of downtime.
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670 - 739 (Good)
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This score reflects some deficiencies, though they are not as severe, with reduced chances of downtime.
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740 - 799 (Very Good)
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Clients are mostly well-served by their IT infrastructure, with minimal productivity issues or downtime expected.
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800 - 850 (Excellent)
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In this top tier, clients' infrastructure supports optimal productivity with downtime being highly unlikely.
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