The methodology behind Strategy is a solution where you are able to identify and take action, through analysis of existing data and surfacing of insight-driven actions, against critical asset performance issues and risks.
In order to have shared accountability between MSPs and clients, a common language must be used to get clients to understand and approve technology upgrades and risk reduction initiatives. Lifecycle Manager includes a feature set that requires minimum preparation time or meetings for you to take action against critical asset performance.
Through a combination of multiple features, our goal is to empower you by providing you with the means to identify and respond to critical asset issues.
Using Lifecycle Manager, there was no easy way to measure or communicate the difference between great and average clients, let alone transform a poor client into a great one.
The Strategy includes the following set of features: Digital Maturity Index (DMI), Insights, and Initiatives. These features assign a client's technology environment a health score, surfaces critical insights, and provide a framework for immediate action. Together, these features are used to improve the client experience with the ultimate goal of getting clients to approve tech upgrades and risk mitigation initiatives.
What is a Digital Maturity Index (DMI)?
The DMI is a proprietary best-practices-driven benchmarking engine that marks the digital health of not only your own organization but your clients as well.
What are Insights?
Insights identify asset risks for you. With automatic data acquisition, analysis, and presentation, Insights automatically surfaces critical performance issues & risks on a continuous basis.
What are Initiatives?
Initiatives enable you to take instant action against critical asset performance issues & risks.
The Strategy process flow
A process flow outlined in the following steps should assist you in identifying and taking action against critical asset issues and risks.
Step 1: Using the Strategy Dashboard and Insight panes for comprehensive overview and categorization
The Strategy Dashboard and Insight Panes work together to provide you with a comprehensive overview of all your clients, including a benchmark of their digital health. Accessible from the Strategy menu, the Strategy Dashboard is your first point of contact in understanding the status of your clients. To further refine this information, Insight Panes categorize this vital information into several key areas:
High-risk and modernization
High-risk: high-risk assets are server and security issues that could create significant downtime if not addressed.
Hardware modernization: Identifies both server and workstation assets over a certain age.
Software modernization: Identifies workstation and VM assets with unsupported Operating Systems and non-Office 365 installations.
Warranty coverage: These are workstations and servers that have ScalePad Warranty coverage and/or OEM warranties that have expired or are about to expire.
Integration of Backup Radar into ScalePad Lifecycle Manager to identify servers, & workstations, and virtual machines that exist in Lifecycle Manager that aren't being monitored in Backup Radar. The insight is checking to see if there is a configured backup monitoring policy. (A subscription to Backup Radar is required).
Personalized insights can be created that enable MSP owners or account managers to get a better understanding of the health of their clients or their entire MSP.