This article provides instructions on how to integrate SuperOps.ai with Lifecycle Manager to pull configuration items from SuperOps.ai. You can either opt to use a technician or an admin account to generate the API token.

The admin account grants full permissions for all the assets associated with that account, thus enabling the synchronization of all assets to Lifecycle Manager. You can also choose to use a technician API token, where only the assets authorized under that specific technician's account will be synced to Lifecycle Manager.

Integration steps in SuperOps.ai

1. Retrieve your Subdomain on SuperOps.ai
2. Integration steps in SuperOps.ai for Admin users
   1. Prerequisites
   2. Generating API tokens
3. Integration steps in SuperOps.ai for Technician users
   1. Prerequisites
   2. Generating API tokens

Integration steps in Lifecycle Manager

1. Add SuperOps.ai API credentials to Lifecycle Manager

Integration steps in SuperOps.ai

Retrieve your Subdomain on SuperOps.ai

1. Sign in to SuperOps.ai with your Administrator credentials

2. Navigate to Settings > My MSP

3. Click MSP information and make a note of the "subdomain name". For example, lifecyclemanager.superops.ai

The subdomain is entered in the MSP Subdomain field when adding SuperOps.ai API credentials to Lifecycle Manager on the SuperOps.ai add integration page.

Integration steps in SuperOps.ai for admins

Prerequisites

The following is required for integrating SuperOps.ai with Lifecycle Manager:

• You must have Administrator user credentials for your SuperOps.ai account
• You must have Administrator user credentials for your Lifecycle Manager account or member permissions of Manage Sync Settings selected

Generating API tokens in SuperOps.ai

To generate API tokens, navigate to

1. Settings > Profile information > API token
2. Click the Generate Token button or copy the already generated token as shown below.
3. Once the token is generated, copy the API token and store it in a safe location. Click Save once you are done.
4. In case you want to re-generate your API credentials, simply return to the page and click Generate Token. Any previously generated API token will be invalidated.

Note: You can also generate API tokens from the Marketplace. To do that, navigate to Marketplace > Lifecycle Manager.

Integration steps in SuperOps.ai for technician accounts

Prerequisites

If you use custom role API tokens instead of Admin API tokens, please ensure that the following permissions are enabled for the assets.

Note: Please ensure that “All Clients” permissions are enabled, so that all asset data associated with those clients will be synced with Lifecycle Manager. If not, only the asset data associated with that particular technician will be synced.

To set up permissions, navigate to

1. Settings > Roles and Groups > Technician Roles
2. Click Create to create a new role for use with the Lifecycle Manager integration (i.e., the LM integration role) with the following permissions:
   1. Under Client Settings > Client, set permission to View only.
      
      
   2. In Client Settings > Site, set permission to View only.
      
      

   3. Under Asset Management > Asset, set permission to View

   4. In Asset Management > Asset, set permission to Edit (This is only required if you plan to implement Two-Way syncing)
      

   5. Under Asset Management > Asset Views, set permission to View only.
      
      

3. Enter a name for the Technician Role. A description is optional. In the following example, we have used LM Integration Role.

4. Click the Save button.

Generating API tokens

To generate API Tokens

1. Sign in to your SuperOps.ai account and navigate to Settings > Profile Information > API Tokens.
2. Click the Generate Token button or copy the already generated token as shown below.
   
   
3. Once you are done, click Save. You will use this technician API token to set up the integration in Lifecycle Manager.

Integration steps in Lifecycle Manager

Add SuperOps.ai API credentials to Lifecycle Manager

1. From Lifecycle Manager, navigate to Integrations and click the Add Integration button.
2. The Add Integration page will open. Select SuperOps.ai.
3. Enter the following information into the SuperOps.ai add integration page.
   1. MSP Subdomain
   2. API Token
4. Click Save SuperOps Setup.

When you click Save SuperOps Setup, Lifecycle Manager performs a full sync. When finished, you should be able to view your hardware assets in your account.

What's Next

• How to adjust your SuperOps.ai sync settings