Lifecycle Manager keeps your data up to date by syncing from your integrated tools on a regular schedule. Two separate sync processes are used to ensure your data is presented correctly in Lifecycle Manager.

• The hardware, software, and contacts sync
  This sync pulls hardware asset and software record data, and the clients those assets belong to.
• The additional client data sync
  This sync includes SaaS/M365, contracts, tickets, and time entry data.

Understanding how these two syncs work will help you know what data to expect in Lifecycle Manager, how often it syncs, and how long it can take.

How Lifecycle Manager syncs data

When the hardware, software, and contacts sync runs, Lifecycle Manager pulls in those data points from your connected integrations. If at least one hardware asset, software asset, or contact is synced for a client, Lifecycle Manager automatically creates a client record.

Once a client is created in Lifecycle Manager, the additional client data sync adds SaaS/M365 usage, contracts, tickets, and time entry data for that client.

Hardware, software, and contacts sync

This is the primary sync, that captures core information about your clients and the assets associated with them.

What this sync includes

The hardware, software, and contacts sync handles:

• Hardware assets
• Software records
• Contacts

Lifecycle Manager creates a client when at least one of those data points is synced for that client from an integration. If none of these data types are synced for a client, then that client won't exist in Lifecycle Manager.

When this sync runs

The hardware, software, and contacts sync is queued to run automatically every 24 hours:

• The queue typically starts around 5PM Pacific Time.
• The exact timing can vary based on your location and the size of the queue.

Checking the sync status

You can see the status of the hardware, software and contacts sync in the Integrations section of the ScalePad Hub. 

To get there, log into app.scalepad.com and click Integrations in the upper navigation bar.

The Integrations page shows a high-level sync status for each of your integrated tools:

• Scheduled (In queue)
• In Progress
• Successful
• Failed

Triggering a manual sync

You can manually initiate a sync for supported integrations:

1. Navigate to the Integrations page (ScalePad Hub > Integrations).
2. Click the name of the integration you want to start a sync for.
3. Click Save & Sync now at the bottom of the page

Additional client data sync

The additional client data sync was introduced in 2025 to supplement the existing hardware, software, and contacts sync, enabling greater data volume and a more stable, scalable sync system. 

This sync will pull additional data from your integrations for clients created in Lifecycle Manager during the hardware, software, and contacts sync.

What this sync includes

The additional client data sync imports all data not included in the primary sync. This includes, but isn't limited to:

• Microsoft 365/Saas data
• Contract data
• Ticket data
• Time entry data

Essentially, any data that is used in Lifecycle Manager that isn't part of the hardware, software, and contacts sync is handled by the additional client data sync.

When this sync runs

The additional client data sync runs automatically overnight, independently of the hardware, software, and contacts sync.

If you don't see updated data from this sync after 48 hours:

• Confirm that the client exists in Lifecycle Manager and has at least one hardware, software, or contact record.
• Confirm that your integrations' configuration and permissions match our integration instructions.
• If everything looks correct, reach out to our support team for troubleshooting assistance.

Manual sync and sync status

The additional client data sync runs independently of the hardware, software, and contacts sync. It can't be manually triggered, and there is no visible sync status indicator.