Server Log & Screenshot Collection Guide

Use these steps to collect the required logs/screenshots from your server, then upload them in the Server Network Coverage request form.

HP ProLiant Servers

1. ProLiant G7 or older

From the iLO interface, capture screenshots of the following pages:

• Information -> Overview

• Information -> System Information -> Processors

• Information -> System Information -> Memory

• Information -> System Information -> NIC Information

• Information -> System Information -> Drives (Available only on version 1.26 and above)

Save these screenshots and upload them with your request.

3. ProLiant G8 & G9

From the iLO interface, provide:

Required screenshots:

• Information -> Overview

• Information -> System Information -> Processors

• Information -> System Information -> Memory

• Information -> System Information -> Device Inventory (Available only on version 2.10 and above)

• Information -> System Information -> Storage (may need multiple screenshots)

Upload the CSV logs and screenshots with your request.

4. ProLiant G10

From the iLO interface, provide:

Required screenshots:

• Information -> Overview

• System Information -> Processors

• System Information -> Memory

• System Information -> Device Inventory

• System Information -> Storage (may need multiple screenshots)

Upload the screenshots with your request.

5. ProLiant Blade Chassis

Providing the HPE Proliant Blade Chassis Log:

• Please send us a "Show All" from the Onboard Administrator of the chassis. Depending on your preference "cli or the GUI" follow this link for instruction.

• Note: Please make sure to let the ShowAll collection complete before saving.

Upload the completed logs with your request.

Dell PowerEdge Servers

1. 14G & 15G (TSR via iDRAC)

Please provide a SupportAssist collection from the iDRAC, including RAID controller logs.

1. Sign in to the server’s iDRAC.

2. Follow Dell’s step-by-step guide to export a SupportAssist collection (including PERC/RAID logs):

   • Export a SupportAssist collection and PERC log via iDRAC 9 for PowerEdge 14G

3. When the collection finishes, download the generated file (usually a ZIP).

4. Upload this file with your request.

2. 12G & 13G (TSR via iDRAC)

Please provide TSR logs from the iDRAC, including RAID controller logs.

1. Sign in to the server’s iDRAC.

2. Follow Dell’s step-by-step guide to export TSR logs (including PERC/RAID logs):

   • Export a SupportAssist collection and PERC log via iDRAC 7/8 for PowerEdge 12G & 13G

3. Download the generated collection file.

4. Upload this file with your request.

3. Older Dell Servers (DSET or iDRAC Screenshots)

For older servers where TSR/SupportAssist collections are not available:

A. iDRAC screenshots

Provide screenshots from the iDRAC console showing:

• The error(s) reported

• The part/model numbers of any failing devices (e.g., disks, controllers, memory)

B. DSET report (if supported)

1. Download the appropriate DSET utility:

   • RHEL/SUSE 64-bit: 
     <http://downloads.dell.com/diags/delldset_v2.2.125_x64_A01.bin>

   • RHEL/SUSE 32-bit: 
     <http://downloads.dell.com/diags/delldset_v2.2.125_x86_A01.bin>

   • Windows: 
     <http://downloads.dell.com/diags/dell_dset_2.0.0.118_a01.msi> 
     <http://downloads.dell.com/diags/Dell_DSET_2.1.0.113_A00.msi>

2. Run DSET on the server and generate a report.

3. Upload:

   • The DSET report file, and

   • The iDRAC screenshots described above.

4. Alternative: SupportAssist Logs from the Host OS

If you cannot collect logs directly from iDRAC, you can use SupportAssist on the host OS.

1. Install Dell OpenManage Server Administrator (OMSA) on the host OS (if not already installed):

   • OMSA support info: 
     https://www.dell.com/support/kbdoc/en-us/000132087/support-for-dell-emc-openmanage-server-administrator-omsa

   • OMSA on VMware-based OS: 
     https://www.dell.com/support/kbdoc/en-us/000199278/how-to-install-openmanage-server-administrator-omsa-on-vmware-to-collect-logs

2. Download and install SupportAssist Enterprise (SAE): 
   Dell EMC SupportAssist Enterprise Version 1.0Windows management server | Driver Details | Dell US

3. Launch SAE on a Windows machine that can reach the server’s host OS IP.

4. Log in with administrator credentials (you can skip registration).

5. Under Devices, add the target PowerEdge server.

6. Once the device is discovered, select it.

7. From Collection Purpose, choose Technical Support, then click Start Collection.

8. Clear/uncheck Upload collection, then click OK.

9. When the collection completes, locate the files in: 
   C:\\Program Files\\Dell\\SupportAssist\\reports

10. Upload the generated collection file(s) with your request.

After Collecting Your Files

1. Go to the Server Network Coverage request form.

2. Select your server vendor/model.

3. Use the file upload section to attach:

   • All required screenshots, and

   • Any log/ZIP/CSV files you generated.

4. Submit the request so our service team can review and process your coverage.