About the Client Dashboard (New UI)

Frankie Ryan
Frankie Ryan
  • Updated

The Client Dashboard gives you a snapshot of an individual client's account details, revenue, initiatives, and goals in one place. You can open the Dashboard for any client you manage. 

The new Lifecycle Manager UI is in Open Beta
You might notice occasional changes as we continue to refine this feature.
 

Accessing the Client Dashboard

To access a client's dashboard:

  1. Click the client picker dropdown beneath your account name in the upper left of the page.

     
  2. Select the client's name from the list (Use the search box to find a specific client, if required).
    The client's name will appear in the client picker to show which client you're currently viewing.

Client Dashboard layout and features

Left navigation panel

The left navigation panel shows a Back to Home link, the Client's name, and an overflow menu icon to access Client Settings.
Below that, it's organized into:

  • Dashboard, Calendar, Tasks, and Notes at the top level
  • Discover: Analytics, Assessments, and Insights
  • Plan: Initiatives, Budgets, and Goals
  • Engage: Deliverables
  • Manage: Contacts, Agreements, Hardware, and Software

Client Summary

Below the page header, one panel is divided into three parts:

  • Client Summary
    A Generate brief link with an AI icon. Clicking it generates a client summary and an industry summary. Once generated, a View Full Summary link appears, which opens a drawer where you can read the full client and industry summaries.

Overview

  • Overview
    The client's owner, account team (shown with an avatar), segment, and the date the client became a customer.

Revenue Info

  • Revenue Info
    The client's annual recurring revenue and renewal date, along with a Key Contacts sub-section.

Metric tiles

Several tiles summarize the client at a glance:

  • DMI
  • Relationship Score
  • Pipeline
  • Active Initiatives
  • Forecast
  • Goal Health
  • Upcoming meetings
  • Client Health
  • Value
Any questions? Reach out to our Lifecycle Manager support team by submitting a support ticket.
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