Integrating with Sophos

Frankie Ryan
Frankie Ryan
  • Updated

Sophos can be added as a ScalePad integration to sync your clients and their devices from your Sophos EDR into Lifecycle Manager. This article covers the steps required to add Sophos as an integration.

Note: As you connect integrations, review which clients will sync into the platform.
Imported clients count toward your purchased account limit, and many integrations may sync all clients by default.
We will notify you when you are close to exceeding your client limit.		  

Who can use this feature?

  • ScalePad Hub Administrators
  • Users with Manage Sync Settings permissions in their ScalePad Hub account.
  

What you'll need:

  • A Sophos Client ID and Client Secret, created for the Sophos partner, organization, or tenant whose endpoints you want to sync.
  • Sophos Super Admin credentials.
  

Step 1: Generating your Sophos API credentials

Generate a Sophos API Client ID and Client Secret using a Sophos Super Admin account. 

For a single tenant, create the credential in Sophos Central with the Service Principal Read-Only role. For instructions, see Sophos: API Credentials.

If you manage multiple Sophos tenants and want to sync all of them, create the credential in Sophos Central Partner instead. For instructions, see Sophos: Getting Started as a Partner.

Step 2: Adding Sophos as a ScalePad integration

  1. Log in to ScalePad at app.scalepad.com.
  2. In the ScalePad Hub, click Integrations.
  3. Click the Add Integration button.
  4. Use the search bar to find Sophos EDR in the Cyber Security category and click the tile.
  5. Enter the Client ID and Client Secret from Step 1.
  6. Click Connect now to connect your Sophos account.
  7. Review the detected Sophos tenants and map each one to the Lifecycle Manager client it should sync to.
  8. Click Save and sync now to complete the integration.
Note: Sophos generally reports serial numbers only for macOS endpoints. Enable Sync assets without serial numbers to include Windows and Linux endpoints whose Sophos data does not contain a serial number.  

Your Sophos clients and their devices will be available in Lifecycle Manager.

What syncs from Sophos

For each device, Sophos syncs the following into ScalePad:

  • Client name
  • Device ID
  • Name
  • Hostname
  • Serial number
  • Device type
  • Operating system
  • Last logged-in user
  • Last seen
  • MAC addresses
Note: If Sophos syncs successfully but its data doesn’t appear in a Deliverable, click the gear icon on the Deliverable’s Risk Management section, turn on Sophos Endpoint Security, then refresh the Deliverable.  

Hardware sync preferences

In the integration’s Preferences > Hardware settings, choose Sync assets without serial numbers to include devices whose source does not provide a serial number. Some information may be unavailable for these assets. Leave the option cleared to exclude devices with a blank serial number, then save your settings and sync.

If an expected device is missing, check this preference and the device’s serial number in the source before reconnecting the integration.

Any questions? Reach out to our Lifecycle Manager support team by submitting a support ticket.
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