Connect UniFi Ubiquiti to Lifecycle Manager to sync Ubiquiti network devices into your client hardware inventory. The integration is read-only and supports device data from UniFi Site Manager.
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Who can use this feature?
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What you'll need
- A UniFi Site Manager account with access to the sites you want to sync.
- Permission to create API keys in UniFi Site Manager.
- A UniFi API key with access to Site Manager and Network data for the applicable sites.
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What you'll need:
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Step 1: Generate a UniFi API key
For more information, see Getting Started with the Official UniFi API.
- Sign in to the UniFi Site Manager.
- Open Settings.
- Select API Keys.
- Select Create New API Key.
- Select the applicable sites and grant the required Site Manager and Network access.
- Create the API key.
- Copy the key and store it in an approved password manager.
UniFi displays the API key only once. If you lose it, create a replacement key and update the integration.
Step 2: Connect UniFi Network to Lifecycle Manager
- Log in to the ScalePad Hub and click Integrations.
- Click + Add Integration.
- Search for UniFi Network and choose the UniFi Network tile.
- Enter your UniFi API key.
- Click Connect now.
- Confirm that the connection succeeds.
- Click Save and sync now.
Your UniFi network devices will be available in Lifecycle Manager after synchronization completes.
Fields we are syncing data for
| UniFi object | UniFi field | Lifecycle Manager field |
|---|---|---|
| Device | id |
Device identifier |
| Device | name |
Asset name |
| Device | model |
Model |
| Device | mac |
Serial number and MAC address |
| Device | ip |
IP address |
| Device | adoptionTime |
Purchase date |
| Device |
shortname, model, isConsole
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Device type |
| Device group |
hostId, hostName
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Console or company context |
What syncs from UniFi Network?
Lifecycle Manager syncs supported UniFi network hardware, including:
- Gateways and consoles
- Switches
- Access points
- Other network devices that do not match a more specific device classification
The integration does not currently sync:
- UniFi Protect cameras
- UniFi Access or InnerSpace devices
- Connected client devices
- Port configuration
- Firmware-update status
- Network configuration
- Security policies or alerts
How syncing works
- Initial sync: Lifecycle Manager validates the API key and retrieves UniFi device data from UniFi Site Manager.
- Ongoing sync: Lifecycle Manager retrieves the current device inventory when the integration synchronization runs.
- Matching: Devices are matched primarily by the UniFi device ID.
- Device names: Lifecycle Manager uses the UniFi device name when available.
- Serial numbers: The MAC address is used as the serial-number value. If no MAC address is available, Lifecycle Manager uses the UniFi device ID.
- Direction: Data flows one way from UniFi Network to Lifecycle Manager.
- API access: The integration uses read-only requests to the UniFi Site Manager API.
- Pagination: Large device inventories are retrieved across multiple pages..
Troubleshooting
| Symptom | Likely cause | Resolution |
|---|---|---|
| The connection fails | The API key is invalid, revoked, or lacks access to the required sites | Create or verify the UniFi API key and reconnect the integration |
| No devices appear | The API key cannot access the applicable sites, or the sites contain no supported UniFi devices | Review the API-key site access and confirm that supported devices are present |
| Some devices are missing | The devices are outside the API-key scope or are not supported by the integration | Update the key scope and confirm whether the missing devices are UniFi Network devices |
| A device has an unexpected type | The model does not match a known UniFi classification pattern | Review the device model and contact ScalePad Support if the classification is incorrect |
| The purchase date is unexpected | UniFi provides the device adoption time rather than the original purchase date | Use the purchase date as an approximate deployment date |
| The API request is rate limited | UniFi has temporarily limited API requests | Wait and run the synchronization again |
| Devices are not updated immediately | The latest synchronization has not completed | Run another synchronization and verify the integration status |
Related resources
- Getting Started with the Official UniFi API
- UniFi Network API documentation
- UniFi Site Manager
- Contact ScalePad Support
| Any questions? Reach out to our Lifecycle Manager support team by submitting a support ticket. |
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