How to adjust your NinjaOne sync settings

Use this article to adjust sync settings for your NinjaOne integration in ScalePad Lifecycle Manager.

Navigate to Integrations, and select NinjaOne.

Three settings can be adjusted for your NinjaOne integration:

  1. Only sync assets checked-in - synchronize hardware assets within a specified period of time after they were last checked into NinjaOne.

  2. Enable Two-Way Sync Fields in Lifecycle Manager

  3. Sync assets without serial numbers

Only sync assets checked-in

This setting will make Lifecycle Manager only sync in hardware assets that have last checked into NinjaOne, within certain time frames.

  1. Select an option from the drop-down menu

    1. Within past 30 days

    2. Within past 60 days

    3. Within past 90 days

    4. All assets (no check-in limit)

  2. Click Save NinjaOne Setup.

Enable Two-Way Sync Fields (Optional)

If the associated Custom Field is not created in NinjaOne, enabling the associated option will not update these custom fields by writing back to NinjaOne.

  1. In Enable Two-Way Sync Fields section, select the Purchase Date to enable Two-Way Sync for this field.

  2. Select the Warranty Expiration Date to enable Two-Way Sync for this field.

  3. Click Save NinjaOne Setup.

Sync assets without serial numbers

While we're unable to perform warranty look-ups on hardware assets without serial numbers, there is value to adding these assets to your Lifecycle Manager account.

Although we don't perform warranty lookups directly on assets without serial numbers, you're able to manually enter end dates for them and we do report on their OS status too.

We always recommend having all assets synced to your account to ensure you have a complete picture of your assets under management. This ensures that every team member has the full insights needed to effectively consult and service each client.

Additional value

  • reporting on all of your managed assets

  • possible software insights information (depending on integration)

  • surfacing of critical issues and alerts

  1. Select the Include hardware assets without serial numbers box

  2. Click Save NinjaOne Setup.

Select Device Roles to Sync

Selecting the Lifecycle Manager Asset Type from each corresponding drop-down menu will map the respective Ninja One Device Role, to that hardware asset type.
For example, mapping a Router device role to a Network Hardware Type means that all your router assets will show up as Network assets in Lifecycle Manager.