Your sync settings control which configurations are imported into Lifecycle Manager from IT Glue. Only configurations that match the options selected will be synced.

This article walks through each section so you can configure the integration based on your data requirements.

Navigating to IT Glue sync settings

1. Hover over the settings icon () in the upper right of Lifecycle Manager.
2. Click Integrations.
3. On the Integrations page, click IT Glue.
   

Manage sync

This section is where credentials are managed, and the integration status can be checked.

Edit credentials

Click Edit credentials to reconnect the integration or update your IT Glue API token.

To include configurations that have been archived in IT Glue, check the Include archived configurations checkbox.

Click Connect Now to connect to IT Glue and save any changes made in the Update your credentials section.

Sync Status

Displays the result of the most recent sync attempt.

Name

Optionally enter a nickname to help identify the integration. This can be useful if you manage multiple IT Glue connections.

Sync data

This section defines what data is included in the sync and which IT Glue fields Lifecycle Manager can write to.

Preferences

• Enable or disable Two-Way Sync by selecting the checkbox beside each field.
  Two-Way Sync allows Lifecycle Manager to write Purchase date and Warranty expiration date values retrieved through warranty lookups back to IT Glue.
  
• Select Sync assets without serial numbers to sync configurations even if they don't have serial numbers.
  Assets without serial numbers won't support warranty lookups, but can still be included in reporting.
  

Configuration Status

Select the IT Glue configuration statuses assigned to assets that you want to be included in the sync. Any assets with a status that doesn't match your selection here will not be synced into Lifecycle Manager.

Organization type

Choose the organization type whose assets should be included in the sync. Assets associated with organizations that don't match the types selected here will not sync.

Organization status

Select the status of organizations in IT Glue whose assets you want to include in the sync.

Configure fields

This section of the sync settings page is where IT Glue configuration types are mapped to appropriate Lifecycle Manager hardware types. You can also exclude specific configuration types from the sync here.

1. In the Configure fields section, click Customize to expand the list of configuration types.
2. For each Configuration type, select the appropriate ScalePad hardware type from the dropdown.
   • For example, map Desktop and Laptop configurations to Workstation. Those configuration types will be shown as workstations in Lifecycle Manager.
     
3. To exclude a configuration type from syncing, select Don't Sync from the dropdown.
   
4. Click Save and sync now in the bottom left of the screen to start a fresh sync with your current settings.