Deliverables let you create client-ready reports and QBRs using data from Lifecycle Manager and supported integrations.

They bring key information together in one place so you can support strategic conversations with your clients, including planning, budgeting, and security reviews. 

You can present Deliverables live during a meeting, share them with clients using a secure link, or export them as a PDF.

What is a Deliverable?

A Deliverable is a structured, client-specific report made up of individual sections. Each section focuses on a different area of the client’s environment, plans, or performance.

When you create a Deliverable, you choose which sections to include based on the topics you want to review with the client. You can then configure each section to control which data appears and how it's presented.

Deliverable sections

Deliverables are made up of Core sections and Integration-based sections.

Core sections

Core sections use data from Lifecycle Manager. They include:

• Overview - High-level snapshot, bringing together goals, roadmap items and key metrics.
• Goals - Client goals and objectives, along with status and progress over time.
• Roadmap - Initiatives and projects organized over time to show what’s in progress and what’s coming next.
• Budget - Planned and forecasted IT spend, including total budget and key breakdowns.
• Contracts - Vendor and services contracts, with focus on renewals, spend and upcoming expirations.
• Assessments - Security and compliance assessments completed for the client, including summaries and comparisons.
• Assets - Hardware and software views that highlight asset health and lifecycle risk.

Not all core sections need to be used in every Deliverable. Select the ones that support the conversation you plan to have with your client.

Integration-based sections

Integration-based sections display data from supported third-party tools.

Deliverables currently support the following integrations:

• Cork - Risk and protection insights to support security or warranty conversations.
• Huntress - Security or awareness results that complement your assessments and roadmap recommendations.
• IT Glue - Documentation-related metrics and summaries that highlight documentation quality.

How Deliverables are used

You can use deliverables for a range of client-facing conversations, including:

• Quarterly business reviews (QBRs) - Present goals, roadmap, and investments in a single, client-ready view.
• Strategy and roadmap discussions - Show where the client is today, what’s planned, and how projects align to goals.
• Budget and investment planning - Review forecasted spend alongside initiatives, assets, and contracts.
• Security and compliance reviews - Combine assessments, vendor security reports, and roadmap items into one narrative.

Deliverables can be:

• Presented live in a white-labeled presentation mode.
• Shared using a secure link with a password and expiry.
• Exported as a PDF for distribution or record-keeping.

Getting started with Deliverables

Use the articles listed below to get started with Deliverables and to go deeper into specific workflows.

1. Create and structure Deliverables

• Creating a Deliverable
  How to navigate to the Deliverables page, create a Deliverable from scratch or from a template, and select the initial sections to include.

• Adding and configuring Deliverable sections
  How to add or remove sections after a Deliverable is created, change section order, and configure what each section shows

2. Share and present Deliverables

• Presenting and sharing a Deliverable
  How to publish a Deliverable, present it live in your browser, share it via secure link, and download it as a PDF.

3. Reuse structures with templates

• Working with Deliverable templates
  How to create templates from existing Deliverables, manage templates, and use them to standardize QBR structures across your clients.